super22 Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is issued by super22 ("we", "our platform") and applies to all users who register for or use the services provided on the super22.one website. By registering an account or continuing to use our platform, you acknowledge that you have read, understood and agreed to the policy set out here.

This policy is intended to clearly explain the types of personal information we collect, the purposes for that collection, how we protect it, and the rights you hold as a user regarding your personal data. This policy may be updated from time to time and the latest version will always be available on this page.

Personal Information We Collect

In the course of providing our online gambling platform services, super22 collects several categories of personal information. This collection is done directly from you during account registration, use of services, or interaction with our support team.

Personal Identification Information:

• Full name as shown on a valid identity document
• Identity card number (MyKad) or equivalent identity document
• Date of birth for age verification (21 years and above only)
• Email address and mobile phone number
• Current residential address

Financial and Transaction Information:

• Details of payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency accounts
• Deposit and withdrawal history to or from your super22 account
• Records of gaming activity for compliance and fraud prevention purposes

Technical and Usage Information:

• IP address and device type used to access the platform
• Browser data and operating system
• Cookies and session identifiers to maintain login continuity
• Activity logs, including login times, games played and transactions made

Purposes for Using Personal Information

super22 uses the personal information collected solely for legitimate purposes in the context of operating an internationally licensed online gambling platform. Your information will not be used for any other purpose without your explicit consent, except where required by applicable laws or regulations.

The primary purposes for data use include:

• Identity and age verification during the new account registration process
• Processing deposits and withdrawals through supported payment methods
• Detecting and preventing fraud, money laundering and unauthorised access
• Providing customer support via live chat and email in Malay and English
• Compliance with international licensing requirements and KYC (Know Your Customer) obligations
• Sending account-related information such as transaction confirmations and security notifications
• Improving the user experience and continuously enhancing the platform

Sharing Information With Third Parties

In certain limited and lawful situations, super22 may need to share some user information with selected third parties. Such sharing is always done carefully and only when necessary to support our platform's operations or to meet legal obligations.

Third parties that may receive user data:

• Approved payment service providers for processing financial transactions
• Licensed game software providers that operate games on our platform
• Audit and compliance firms that assist us in meeting international licensing requirements
• Competent authorities when required through a valid legal process

All third parties working with super22 are required to meet data protection standards equivalent to our own policy. Strict non-disclosure agreements (NDAs) are required before any sharing of information takes place.

Cookies and Tracking Technologies

super22 uses cookies and equivalent tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential session cookies to maintain your login status and account security
• Preference cookies that store your language and display settings
• Internal analytics cookies that help us understand how users interact with the platform
• Security cookies that help detect suspicious or abnormal access patterns

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect platform functionality, such as the ability to remain logged in.

Data Retention Period

super22 retains users' personal information for as long as the account is active or as long as needed for the purposes stated in this policy. When an account is closed at a user's request, data will be retained for the minimum period required by our international licensing compliance obligations.

Financial transaction records are kept for a longer period in line with anti-money laundering (AML) compliance requirements and internal audit needs. Data that is no longer required will be securely deleted using methods that prevent recovery.

User Rights Regarding Personal Data

As a super22 platform user, you hold several important rights regarding your personal information. We respect these rights and work to process each related request within a reasonable timeframe.

• The right to access a full copy of your personal data that we hold
• The right to correct information that is inaccurate, incomplete or outdated
• The right to request data deletion when there is no longer a valid reason to retain it
• The right to object to data processing for certain purposes, including direct marketing
• The right to request restriction of processing in certain situations defined by law
• The right to receive your data in a format that can be transferred to another platform

To exercise any of the above rights, please contact our customer service team via live chat available 24/7 or by email at [email protected]. We may require identity verification before processing such requests to ensure the security of your account.

Data Security and Technical Measures

super22 implements a range of technical and operational security measures to protect users' personal information from unauthorised access, disclosure, alteration or destruction. These measures are continuously updated in line with the latest developments in cyber threats.

• Data encryption during transmission using TLS/SSL protocols
• Password storage using high-standard hashing algorithms
• Two-factor authentication (2FA) system that users can enable
• Continuous system monitoring to detect suspicious activity
• Regular security testing and vulnerability audits
• Staff training in data protection best practices

While we take all reasonable steps to protect your data, no security system can guarantee complete and absolute protection. We encourage users to also protect their accounts by using strong passwords and not sharing login information with anyone.

Cross-Border Data Transfers

As a platform operating under international licensing, super22 user data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that the level of data protection provided is equivalent to or exceeds the standards set out in this policy.

Any cross-border data transfer is carried out in compliance with applicable data protection requirements and only to destinations that have adequate data protection in place or through approved protection mechanisms.

Amendments to This Privacy Policy

super22 reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to users via notifications within the platform or by email to the registered address. Users are encouraged to check this page periodically to stay informed about how their personal information is protected.

Continued use of the super22 platform after the effective date of any amendment will be considered acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to stop using the platform and request closure of your account.

Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how super22 handles your personal information, please do not hesitate to contact our team.

The super22 customer support team operates 24 hours a day, 7 days a week, and can be reached via live chat on the platform or through our official email. We are committed to responding to every privacy-related enquiry within a reasonable time.

Data protection email: [email protected]